Returns & Exchanges

Return & Exchange Policy

At MOVVA, we want you to love every purchase. Please read our return and exchange policy before placing your order.

1. Returns

• Return requests must be raised within 7 days of delivery.
  * Eligible change-of-mind returns will be issued as store credit only. No cash refunds will be provided.
  * Products must be unused, unworn, unwashed, and returned with original tags and packaging intact.

Return Shipping Charges

For all eligible returns, ₹200 will be deducted from the refund amount towards shipping, reverse pickup, and handling charges. The remaining eligible amount will be refunded to the original payment method.

2. Exchanges

* Exchange requests must be raised within 7 days of delivery.
* Exchanges for a different size or product are subject to availability.
* If the requested item is unavailable, store credit will be offered.

3. Damaged, Defective or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with your order number and clear photographs and once we approve the refund will be initiated.

4. Request a Return or Exchange 

Contact our customer support team with your order number and reason for the request. Please wait for confirmation and return instructions before sending the product back.

5. Return Shipping

Return shipping or pickup charges may apply to eligible returns and exchanges. Our team will inform you of any applicable charges before processing your request.

6. Store Credit

Approved store credit can be used towards future purchases on www.movva.co.in.

7. Contact Us

For all return and exchange queries, please contact us:

Website: www.movva.co.in
Email: mova.yn@gmail.com
WhatsApp / Contact : +91 82404 39337

Thank you for choosing MOVVA. We appreciate your trust and support.